Getting Started (DSPs)

Step-by-Step guide to completing a shift in the mobile app.

Full Shift Walkthrough in the Giv App

Overview of the Forms section in the mobile app.

Overview: Forms

Overview of the Home section in the mobile app.

Overview: Home

Overview of the Settings section in the mobile app.

Overview: Settings

Overview of the calendar (Shifts section) in the mobile app.

Overview: Shifts (Calendar View)

How to set up your account, log in, and reset your password on the mobile app.

Setting Up Account, Logging In, and Resetting Password

Understanding the app layout and managing user preferences.

App Navigation & Settings

How to fill out shift documentation after a shift is completed in the mobile app.

Completing Shift Documentation Post-Shift

How to log goal progress in the mobile app.

Logging Goal Progress

How to log med administration and refusals in the mobile app.

Logging Medication Events

How to log shift and client-specific notes in the mobile app.

Logging Shift Notes

How to submit an incident report in the mobile app.

Submitting Incident Reports

How to access and submit transportation forms in the mobile app.

Submitting Transportation Forms

Recording care activities, notes, and required documentation during or after a shift.

Documentation & Reporting

How to claim an open shift in the mobile app.

Claiming Open Shifts

How to clock in and out of scheduled shifts in the mobile app.

Clocking In and Out of Scheduled Shifts

How to start, change, or end services while clocked in on the mobile app.

Managing Services While Clocked In

How to start impromptu and staff-only shifts in the mobile app.

Starting Impromptu and Staff-Only Shifts

How to submit time correction and past shift requests in the mobile app.

Submitting Time Change and Past Shift Requests

Starting, managing, and completing shifts and services.

Shifts & Time Tracking

Contact Support

Find answers and get help from Intercom Support and Community Experts

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