If you forget to clock in or out, you can submit a time change request through the mobile app. If you worked a previous shift without clocking in or out, you can submit a past shift request and include all necessary documentation.
Your admin team will review each request and either approve or reject it.
Time Change (Shift Edit) Requests
Submit a time change (also known as a shift edit) request if you forget to clock in or out, encounter technical issues, or continue working after clocking out.
Step 1: Find the Shift
There are 2 ways to find your past shift in the app.
Option 1: Through the Home screen
Login to the app
Scroll down to the Shifts section
Select the Past tab
Tap the past shift you want to request the time change
Option 2: Through the Shifts screen
Login to the app
Tap Shifts at the bottom
Navigate to the past shift you want to request the time change
Tap on the shift
Step 2: Submit the Request
Tap View time log located underneath the Clocked in at time
Tap Request time change
Tap the pencil icon next to the time you want to change
Enter the New time and Reason for change
Tap Save
Tap Submit and then Confirm
View Pending and Reviewed Requests
There are 2 ways to view pending and reviewed time request changes.
Option 1: View time log
Find and select the past shift you submitted the time change for
Tap View time log located underneath the Clocked in at time
Tap View time requests at the bottom of the screen
Select the pending, approved, or rejected request to see additional details
Option 2: More options menu (three dots)
Find and select the past shift you submitted the time change for
Tap the More options menu (three dots) in the top-right corner
Select View time change requests
Tap the pending, approved, or rejected request to see additional details
For pending requests, on the Shift Details screen you can also view additional details by tapping the banner at the top that says: You have 1 pending time change request.
Past Shift Requests
You can submit a past shift request, including all shift documentation, if you worked a shift but were unable to clock in and out.
Submitting a Past Shift Request
To submit a past shift request:
Tap the Shifts icon at the bottom of the screen
Tap the + sign in the top right corner
Select Past shift (NEW)
Enter the required information
Start date and time
End date and time
Address (optional)
Reason for creation
Select the client(s)
Tap Continue
Tap the clock icon
Select Manage Services
Tap the + sign next to the client and choose the service
Tap Confirm changes
Select the client(s) and fill out all documentation (notes, goals, meds, forms, incidents)
Tap Back to go back to the request
Tap Submit
Saving, Accessing, and Discarding Requests
To save a draft: tap Save to draft at the bottom of the screen.
To access existing drafts:
Tap the Shifts icon at the bottom of the screen
Tap the More options menu (three dots) in the top right corner
Select Requests
Find and tap on the draft to continue filling it out
To discard a draft: tap Discard in the top-right corner.
Rejected Requests
If the admin rejects your time change request, you will receive a notification through the mobile app. Reach out to your admin team for more information or resubmit the request.
For questions about submitting time change and past shift requests:
Contact your agency admin team
Or email: [email protected]