The Settings section of the app allows you to view your profile information, manage security settings, access agency resources, and report issues.
Accessing the Settings
Login to the app
Tap Settings at the bottom of the screen
The settings includes these sections: Profile, My Clients, Notification, Security, FAQs, Get Help, Privacy Policy, and Terms & Conditions.
Profile
The Profile section of the app varies depending on whether payroll is enabled for your agency.
Without Payroll: View the profile information configured in the Giv Dashboard, including First Name, Last Name, Date of Birth, Gender, and Email.
With Payroll: Access three tabs: Payroll Details, Pay Stubs, and Tax Documents. The Payroll Details tab includes your general and payment information.
My Clients
View all clients assigned to you by your admin team.
Select a client to view their information or submit documentation outside of a shift, including notes, goals, medications, client forms, and incident reports. Submitted documentation immediately syncs to the client’s charting but cannot be viewed again from this page.
If you leave the page while completing notes, goals, or medications and return later, any information you entered will not be saved and the page will be blank.
Notification
View all notifications sent from your admin team. This may include important updates or announcements. Click the X next to the notification to permanently delete it.
Security
Manage your login preferences:
Reset Password: Select this option to reset your password. A verification code will be sent to the phone number associated with your login. After entering the code, you can create and confirm a new password.
Biometric Login: Enable or disable biometric login, such as fingerprint or facial recognition, if supported by your device.
FAQs
Access all frequently asked questions provided by your agency.
Get Help
Report issues and bugs directly to Giv Support using the in-app support form. Use this feature to report problems such as difficulty clocking in or out, switching services, or other app-related issues.
Enter a description of the issue and tap Submit. Your report is automatically sent to the Giv Support team for investigation.
Privacy Policy
View the Privacy Policy provided by your agency.
Terms & Conditions
View the Terms and Conditions provided by your agency.
Log Out
Tap Log out to log out of the Giv app.