Submit incident reports to log any unexpected events during a shift—like falls, behaviors, or medication issues.
Step 1: open the shift
Login to the app
Tap View shift at the top of the Home screen
Select the client you are in service with (listed under Clients)
Step 2: navigate to incident reports
Tap Incident Reports underneath the Reports section
Tap Report an Incident
Note: If the button is grayed out at first, wait a moment for it to fully load.
Step 3: fill out and submit the incident report
Select the Incident Type from the dropdown
Answer each question fully. Be clear and specific for compliance and follow-up
Tap Submit
Note: Your agency customizes each incident type and the questions that accompany it.
You can submit multiple incidents during the same shift. Simply repeat the steps above—there’s no limit to how many reports you can log.
Once the report is submitted, it will be sent directly to the Giv dashboard for admin review. If your agency uses incident alert emails, the designated contacts will also receive an automatic notification.
Why it matters
Ensures timely and accurate documentation
Helps agencies stay compliant with state and organizational requirements
Supports client safety and staff accountability
For questions about incident reporting:
Contact your supervisor or agency manager
Or email: [email protected]