Submit incident reports to log any unexpected events during a shift—like falls, behaviors, or medication issues.
Incident reports must be submitted at the shift level. You can submit an incident either during an active shift or, if enabled by your agency, after a shift has ended.
Submitting an incident during an active shift
Login to the app
Tap View shift at the top of the Home screen
Select the client you are in service with (in the Clients section)
Tap Incident Reports underneath the Reports section
Tap Report an Incident
Select the Incident Type from the dropdown
Answer each question fully. Be clear and specific for compliance and follow-up
Tap Submit
The incident will be saved and associated with the current shift. After submission, administrators will receive an email notification, and the report will be available in the Dashboard for their review.
Submitting an incident for a past shift
If you forgot to submit an incident during a shift, you can submit the incident after the shift is completed (if your admin team has enabled post-shift reporting).
Login to the app
Scroll down to the Shifts section on the Home screen
Select the Past tab
Tap the past shift you want to submit the incident report
Select the client in the Clients section
Tap Incident Reports underneath the Reports section
Tap Report an Incident
Select the Incident Type from the dropdown
Answer each question fully. Be clear and specific for compliance and follow-up
Tap Submit
The incident will be saved and associated with the past shift. After submission, administrators will receive an email notification, and the report will be available in the Dashboard for their review.
Multiple incident reports
You can submit multiple incidents during the same shift. Simply repeat the steps above—there’s no limit to how many reports you can log. Each incident report is tied to that specific shift and client.
Why it matters
Ensures timely and accurate documentation
Helps agencies stay compliant with state and organizational requirements
Supports client safety and staff accountability
For questions about incident reporting:
Contact your supervisor or agency manager
Or email: [email protected]