Step 1: open your active shift
From the Giv app Home Screen, tap Go to Shift
Tap the client’s name (e.g., Mike Tyson) to open their shift details
Step 2: navigate to incident reports
Under the client’s profile, go to:
Reports → Incident Reports
Tap the “Report Incident” button
🧠 If the button is grayed out at first, wait a moment for it to fully load.
Step 3: fill out the incident report
Select the Incident Type
Your agency customizes this list (e.g., “Mild,” “Moderate,” “Critical”)
Enter Notes detailing what happened
Be clear and specific for compliance and follow-up
🔧 Agencies can customize report fields in the Giv dashboard
Step 4: submit the report
Tap Submit
The report will be sent directly to the Giv dashboard for admin review
If your agency uses incident alert emails, the designated contacts will also receive an automatic notification
You can submit more than one
Need to report multiple incidents for the same shift?
Simply repeat the steps above—there’s no limit to how many reports you can log
Why it matters
Ensures timely and accurate documentation
Helps agencies stay compliant with state and organizational requirements
Supports client safety and staff accountability
For questions about incident reporting:
Contact your supervisor or agency manager
Or email: [email protected]