If you are working an unplanned or unscheduled shift, you can start an impromptu shift to log your time, services, and charting. This is often used by backup caregivers or those doing administrative work.
The ability to start impromptu shifts must be enabled by your admin team in your caregiver profile.
When starting an impromptu shift, you can either assign clients to the shift or start a staff-only shift. Staff-only shifts are often used to track administrative work, trainings, or meetings. The ability to start staff-only shifts must be enabled by your admin team in your caregiver profile.
Starting an impromptu shift with clients
To start an impromptu shift with clients:
Login to the app
Tap + New Shift at the bottom of the screen
Check the box next to the client(s) you are working the shift with
Tap Start Shift
Tap Clock in and start services
Select the client and choose the service
Tap Clock in and start services
Note: When starting the shift, you will only be able to see clients assigned to you through your caregiver profile. If you do not see the client, contact your admin team.
Starting an impromptu shift without clients (staff-only)
To start a staff-only impromptu shift:
Login to the app
Tap + New Shift at the bottom of the screen
Tap Start Shift
Tap Confirm
Tap Clock in only
After starting a staff-only shift, you can add clients to the shift. To add clients:
Tap View shift at the top of the Home screen
Tap the + sign across from Clients
Select the client
Tap Add or Add and start services
If you select Add, it will add the client to the shift without starting services
If you select Add and start services:
Select the client
Choose the service
Tap Confirm changes
If you chose Add and did not start a service, to go back later and start the service:
Tap View shift at the top of the app’s home page
Tap the clock icon in the top right corner
Tap Manage services
Select the service
Tap Confirm changes
Note: When adding a client to a staff-only shift, you will only be able to see clients assigned to you through your caregiver profile. If you do not see the client, contact your admin team.
Running multiple impromptu shifts in one day
You can complete as many impromptu shifts as needed in a single day—there’s no set limit. If the + New Shift button appears grayed out after finishing a shift, refresh the app by pulling down on the Home screen. If it’s still grayed out, close the app completely and reopen it. The button should then be active and ready to use again.
Approvals
Impromptu shifts may require admin approval before they can be closed. You can still clock out, but the shift will remain Pending Approval until an admin approves it.
Clocking out of the shift
Clocking out of an impromptu shift will function the same as a scheduled shift. Go to View shift, tap the Clock icon, and select clock out.
If you have questions about impromptu or staff-only shifts:
Contact your supervisor or agency manager
Or email: [email protected]