Setting Up Shift Types (Open, Staff-Only, Impromptu)

Giv supports several shift types beyond standard scheduled shifts. Open shifts let caregivers claim unassigned shifts. Staff-only shifts let caregivers clock in without a client. Impromptu shifts let caregivers start unscheduled shifts from the app.

Each shift type is enabled in Feature Settings and then configured for individual caregivers in their staff profile. This lets agencies control which caregivers can use each shift type.

Open Shifts let agencies create a shift without assigning a caregiver. Eligible caregivers can then claim open shifts from the mobile app.

Common uses include filling staffing gaps, covering last-minute cancellations, and call-outs.

Create the shift from the Calendar by selecting + Create shift > Single Shift. Enter the shift details, including the date and time, description, address, and clients. Do not assign a caregiver. After creating the shift, select the number of staff needed and click Create open shift.

See Creating an Open Shift for more information.

Open shifts appear in gray on the Calendar. You can also filter open shifts by claim status:

Once created, an open shift is available for eligible caregivers to claim in the mobile app. Caregivers can tap View Open Shifts on the Home screen, select the shift they want to claim, and save their selection. After claiming a shift, it appears under Upcoming Shifts.

See Claiming Open Shifts for more information.

Staff-Only Shifts let caregivers clock in without selecting a client. They can be used to track administrative or other work that is not associated with a client.

Common uses include:

Caregivers can start a Staff-Only Shift from the mobile app by tapping + New Shift and selecting Start Shift without choosing a client. After confirming the shift, they can tap Clock in only.

A client can be added later if needed. From View Shift, tap the + next to Clients to add a client without starting services or to add the client and start services.

See Starting Impromptu and Staff-Only Shifts for more information.

Impromptu Shifts, also called flex shifts, let caregivers start an unscheduled shift from the mobile app.

Common uses include backup coverage and unplanned shifts.

Optional settings may include:

Caregivers must have access to the clients they need to select when starting impromptu shifts. Configure this access in the caregiver's Client Access settings.

See Managing Client Access for Caregivers for more information.

Caregivers can start an impromptu shift from the mobile app by tapping + New Shift, selecting the client, and clocking in.

See Starting Impromptu and Staff-Only Shifts for more information.

Agencies can require administrator approval for impromptu shifts before they are finalized.

After the caregiver clocks out, the shift appears as Pending Approval.

Once approved, the shift becomes Completed and is included in payroll and service records.