Overview
We’ve introduced real-time conflict detection when creating shifts. This feature helps schedulers and admins catch potential issues before a shift is finalized — reducing errors, preventing billing rejections, and improving compliance.
Impacted Users
Agency Admins & Managers (with scheduling permissions)
Schedulers who create and manage shifts
New Features and Enhancements
Real-Time Conflict Warnings
Instantly see alerts if:
A staff member or a client is already scheduled for another shift during time the user is trying to schedule for.
Conflict Indicators in Shift Creation
Visual inline warnings next to staff/client fields.
A Conflict Summary modal shows all conflicts grouped by person and type, with details in both a timeline and card view.
Conflict Resolution Options
Acknowledge: Acknowledge the conflict and continue.
Clear warnings are shown if you try to save a shift with unresolved conflicts.
Related Feature Areas
Shift Scheduling (primary)
Benefits
Prevents overlapping staff schedules.
Avoids client budget overages that lead to billing rejections.
Provides greater visibility into scheduling decisions.
Strengthens compliance with service authorizations.