While clocked into a shift, DSPs can change or end services. Only one service may be run per client at a time, but services can be run for multiple clients simultaneously.
Before you begin
To switch services, you first must:
Be clocked into the shift
Have already started a service
Be working with a client who has additional services in their budget (with available units and valid dates)
Switching services
Login to the app
Tap View shift at the top of the Home screen
Tap the clock icon in the top right corner
Tap Manage services
Select the client you are in service (the profile avatar is green next to any client you are in service with)
Choose from the following options:
Option 1: Select New Service. Once a new service is selected, the system will automatically de-select the current service.
Option 2: Select End Service. Use this option if you are ending services for the client but continuing with admin or other work.
Select Confirm changes
You are still clocked in—only the service you’re billing for is switching or ending.
Note: Only services added to the client’s budget by the admin will appear in this list.
Why are no services showing?
If you don’t see a service code listed:
The client may not have that service in their budget
The budget may have expired
The units may be depleted
Contact your admin team if services are missing.
If you're unable to switch services or see the correct options:
Contact your supervisor or agency manager
Or email: [email protected]