Once your agency has completed its initial setup, you're ready to begin using Giv for day-to-day services. Every shift completed in Giv helps create the documentation and records your agency relies on. As staff document the services they provide, Giv automatically organizes that information for timesheets, billing, reporting, and more.

Depending on your agency's configuration, you may either:

Once you've opened your shift, you'll be guided through the rest of the workflow.

A typical shift follows these steps:

Your agency may require additional documentation before you're allowed to end your shift.

As you work, Giv may prompt you to complete documentation based on your agency's requirements.

This may include:

The documentation you see will depend on how your agency has configured Giv.

Sometimes the work you're providing changes throughout the day. If that happens, simply switch to the appropriate service within your shift. Giv will accurately track the time spent providing each service, helping ensure documentation and billing remain accurate.

Before ending your shift, review any required documentation to ensure everything has been completed. Once you clock out, Giv automatically processes the information you've entered and makes it available for other workflows throughout the platform.

Depending on your agency's configuration, this information may be used to generate:

Now that you've completed a shift, the next step is understanding the different types of documentation you'll use while supporting individuals.

We'll cover each documentation type and when to use it in the next article.