Basic info & pay settings
Go to the Caregivers/DSPs section and click on a caregiver's name to view their profile.
Under the Settings tab, you can:
Edit basic information (e.g., phone number, email)
Set a default hourly rate (used if no service-specific rates are assigned)
Assigning service-specific pay rates
If a caregiver earns different rates based on the service they provide:
Scroll to the Pay Rate section in their profile
Click Add Pay Rate
Select:
The Service Code (must already be created under Code Management)
The Rate (e.g., $15.00)
Choose if it’s per hour or per day
Click Save
🛠 Example:
A caregiver may earn $15/hour for Respite and $18/hour for Supported Employment.
Uploading documents
In the Documents tab, upload and store key caregiver files such as:
CPR certification
Driver’s license
Background checks
Any other onboarding or compliance documentation
These files stay securely attached to the caregiver’s profile.
Admin notes
Found under the Admin Notes section of the profile
Only visible to agency admins or managers
Use this space for private internal notes (e.g., performance comments, availability restrictions)
Additional tabs
Reports: View shift-related reports tied to this caregiver
Forms: See any completed or assigned forms
Documents: Central file storage tied to the caregiver's profile
For support with caregiver profiles:
Contact your Customer Success Manager
Or email: [email protected]