I can't setup my account. When I enter my new password, it says "invalid password."
Go to the Giv login screen (either in the app or the Dashboard), enter your phone number, and select Forgot Password. Enter the 6-digit confirmation code, then create and confirm your new password.
After your password has been reset, return to the onboarding link that was emailed to you. Enter your date of birth and address, click Next, and then enter the new password you just created.
Or contact Support for help.
I can't add my staff member into Giv. I see "Unable to send invite" error message
Contact Support. This error may occur if the staff member's email address cannot be validated. Our Support team can assist by adding the staff member on the backend.
Can we require staff to complete documentation (goals/notes) before they're able to clock out?
Currently, you can require staff to complete notes before clock out.
Can staff add goals and notes on the desktop/laptop, or only on the mobile app?
Staff can complete shift documentation using either the mobile app or the computer through desktop charting (in the Dashboard).
Can an admin correct a missed clock-in or clock-out, or create a past service record if a DSP forgets to clock in or out?
Yes, admins can manually add or edit clock-in and clock-out times, as well as create past shifts with service records. Additionally, if your agency has enabled these features, DSPs can submit Shift Edit Requests or Past Shift Requests through the app for admins to review and approve.
Can a DSP access and complete documentation after a shift has been completed?
Yes. If Post-Shift Reports are enabled in your agency's settings, DSPs can view and edit documentation for completed shifts. Admins can also configure how long after a shift ends DSPs are allowed to view and update this information.
Can DSPs be required to start a service when clocking in?
Yes. If this setting is enabled by your agency, DSPs will be required to start a service as part of the clock-in process.
Can we configure a medication PRN timer so DSPs are reminded to follow up after administering a PRN med?
Yes. Post-Medication Notifications can be setup on the medication type. Go to Feature Settings > Medication and edit the medication type to enable the notification.
Can we restrict which clients a specific DSP is allowed to start an impromptu shift with?
Yes. You can configure this in the caregiver's profile settings. Navigate to Caregiver Profile > Settings, enable Impromptu Shifts, then select Select Clients and choose the clients that the caregiver is allowed to start impromptu shifts with.
Why can't I see my client to start an impromptu shift?
There are a few reasons why a client may not appear in the list. Contact your admin team to verify that the client has an active budget and that the client has been assigned to you in your caregiver settings. Or contact Support.
Why does it say "No budgets available" when trying to start a service with my client?
The client does not have an active budget. A budget may be missing, expired, or fully used. Contact your agency to update the budget on the client's profile.
I see an "Undefined" error when trying to login to the app.
Double-check that your phone number is correctly entered. Make sure your app is up to date. Then reach out to Support.