If you miss a clock-in or clock-out, you can submit a time change request through the mobile app. Your admin team will then review the request and either approve or reject it.
Step 1: find the shift
There are 2 ways to find your past shift in the app: through the Home screen or Shifts screen.
Option 1: Through the Home screen
Login to the app
Scroll down to the Shifts section
Select the Past tab
Tap the past shift you want to request the time change
Option 2: Through the Shifts screen
Login to the app
Tap Shifts at the bottom
Navigate to the past shift you want to request the time change
Tap on the shift
Step 2: submit the request
Tap View time log located underneath the Clocked in at time
Tap Request time change
Tap the pencil icon next to the time you want to change
Enter the New time and Reason for change
Tap Save
Tap Submit
Tap Confirm
Step 3: view pending and past requests
Find and select the past shift you submitted the time change for
Tap View time log located underneath the Clocked in at time
Tap View time requests at the bottom of the screen
Select the pending, approved, or rejected request to see additional details
For pending requests, on the Shift Details screen you can also view additional details by tapping the banner at the top that says: You have 1 pending time change request.
Rejected requests
If the admin rejects your time change request, you will receive a notification through the mobile app. Reach out to your admin team for more information or resubmit the request.
For questions about requesting time changes:
Contact your agency admin team
Or email: [email protected]