Accessing account settings
Log into Giv
Click the dropdown arrow next to your profile image.
Choose Account Settings
Navigate to the Preferences tab.
Shift clock-in window
What it does: Controls how early a DSP or caregiver can clock in before a scheduled shift.
Example: If the setting is 30 minutes and a shift starts at 10:00 AM, the earliest clock-in is 9:30 AM.
Why it matters: Helps enforce time tracking consistency.
Incident email notifications
Use this to: Add email addresses for team members who should be notified of incident reports.
Where it shows up: Incidents are visible in the Reports tab, but this sends email alerts too.
Transportation tracking
Feature must be enabled to use.
Allows caregivers to log transportation activities (mileage, trip count, or distance).
Note: Requires transportation forms to be set up during onboarding.
Impromptu shifts
Enable this feature to allow unscheduled shifts.
Must be turned on per caregiver.
How it works: DSPs can start and complete a shift on the fly—no prior schedule required.
Geofencing for clock-ins
Purpose: Prevents caregivers from clocking in unless they are within a set distance of the service location.
Customizable radius: For example, set to 16 miles. If the DSP is 25 miles away, clock-in is blocked.
Helps ensure accurate time/location tracking.
Post-shift report access
Enable this to allow caregivers to edit shift-level data after clocking out.
Includes:
Notes
Goals
Medications
Forms
Transportation entries
When it applies: After a shift is completed and something needs to be added or corrected.
Caregiver goal rating
Optional: Allows caregivers to rate shift experience on a scale from 0 to 10.
Agency Usage: Mixed adoption—great for feedback but not required.
For questions or support:
Contact your Customer Success Manager
Or email: [email protected]