Starting with mobile app version 3.0.17, users can use the AI Assistant in the Giv app to ask questions and get support while they work. Questions can be typed or spoken, and the AI Assistant responds with audio.
The AI Assistant is available from the Home screen and is accessed using the question mark icon in the top-right corner.
Opening the AI Assistant
Log in to the app
Go to the Home screen
Tap the question mark icon in the top-right corner.
This opens the AI Assistant chat window.
Asking a Question
You can ask the AI Assistant by speaking or typing.
To Speak
Tap the phone icon in the center of the screen.
Wait for the AI Assistant to connect.
Begin speaking when prompted.
The AI Assistant will respond with audio.
To Type
Tap the Send a message... box.
Type your question or message.
Tap the up arrow to send it.
The AI Assistant will respond with audio.
You can continue the conversation by speaking or typing additional messages.
Ending a Conversation
To end the current conversation, tap the phone icon with a line through it. 
After ending the conversation, you will be given the option to rate the conversation.
Minimizing the Chat Window
To minimize the AI Assistant while keeping it available on the screen:
Tap the down caret below the chat window.
The AI Assistant will minimize to a small bar at the bottom of the screen.
From the minimized window, you can:
Tap Start a Call to start a conversation.
Tap the message icon to start a conversation.
Tap the arrows to fully close the AI Assistant.
Closing the AI Assistant
To completely remove the AI Assistant from the screen:
Tap the two arrows facing each other.
The AI Assistant window will close.
Submitting a Support Ticket
If the AI Assistant is unable to resolve your issue, you can ask it to submit a support ticket to the Giv Support team.
Tell the AI Assistant that you would like to submit a support ticket.
Explain the issue you are experiencing.
Answer any follow-up questions the AI Assistant asks to gather additional details about the issue.
Provide your contact information, including:
Name
Email address associated with your Giv account
Agency
Once the AI Assistant has collected the necessary information, it will submit a ticket to the Giv Support team.
A member of the Support team will review your case and follow up with you.
AI Assistant Controls at a Glance
Icon | Action |
 | Open the AI Assistant |
 | Start a conversation |
 | End the conversation |
 | Send a typed message to start a conversation |
 | Minimize the AI Assistant |
 | Close the AI Assistant completely |
 | Start a conversation |
 | Start a conversation |
 | Expand the window |