DSPs can submit time shift edit requests directly from the mobile app if they need to adjust clock-in or clock-out times. These requests appear in your Calendar for review before finalizing.
Accessing the request
Click Shifts in the left menu
Click Calendar in the left menu
Click Requests (there will be a notification next to this button if there are any pending requests)
Hover over the request and click View Details
Approving or rejecting the request
Each entry will show the original time and the requested change. Click the dropdown arrow next to Edit log to view details about the Service Provided.
To approve or reject the request:
Review the request details
Click Edit log to make changes to the Clock In, Clock Out, or Service Provided times
If any changes were made, click Save Changes
Enter any notes (optional)
Select either Reject or Approve.
If the request is Rejected:
The DSP is notified in the app
No changes will be made to the shift or its corresponding billing and payments records
If the request is Approved:
The DSP is NOT notified
The shift time is updated everywhere it appears
The billing and payroll records are updated
Besides the Calendar view, time change requests are also displayed on individual shift overviews with a This shift has Time Change Requests banner at the top of the page. Click View all and select the request to review it.
Compliance
To ensure data accuracy, the system alerts the admin of:
Staff being on two shifts at once
Clients having overlapping service records
Creating double billing via overlapping time edits
Any edits that would break compliance are automatically blocked.
If you have any questions about time change requests:
Reach out to your Customer Success Manager
Or email: [email protected]